Got your ‘Bak: parts support to keep customers hauling
06.11.2024Ask any hauling operator what their biggest headache is and you can guarantee that ‘downtime’ will be high on the list. That’s why Rokbak has invested in their parts operation to ensure the right part turns up, ready to go, when and where customers need it.
Rokbak trucks are operating all over the world
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From France to Florida, Ireland to Indonesia, customers want consistent support for their ADTs and, with Rokbak’s well-oiled afterparts infrastructure, they can rest assured they’ll get it.
Rokbak has prioritised minimal downtime for customers by investing in a streamlined afterparts operation, ensuring that the right parts are delivered promptly
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Rokbak Aftermarket Commercial Manager Gary Bradburn
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Rokbak's global parts team works seamlessly between the Motherwell and Nashville operations
© Rokbak
The global parts team is supported by well-drilled warehouse teams
© Rokbak
Rokbak's global parts team works seamlessly between the Motherwell and Nashville operations and is supported by well-drilled warehouse teams. There’s daily communication between the company’s two parts centres to ensure consistent service levels and operational standards across all markets. This includes making sure all parts arrive with the customer in ‘as-expected’ condition.
“Our years of experience allow us to package and protect parts correctly, ensuring they survive long journeys, and land at the customer’s facility ready for replacement,” Gary adds.
In addition to running a comprehensive global parts operation, Rokbak also works closely with dealers to maintain stocks of fast-moving parts in key markets. The company sets itself a target to achieve and maintain a 95 % fill rate, ensuring the highest levels of availability.
“Empowering efficiency is one of the four Rokbak tenets, and we’re very customer-driven,” says Gary. “It is important customers have confidence that our afterparts support is there and is working for them, so they can get maximum efficiency from their trucks.”
Rokbak's part ordering process couldn't be simpler
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Rokbak replacement parts are designed, manufactured and quality-checked at the company’s factory in Scotland and come with one of the best guarantees in the business. A full 24-month or 6000-hour warranty underlines the confidence the company has in the unbeatable quality of its parts. All are designed to ensure compatibility, durability and optimal performance.
Rokbak’s ongoing investment in its parts and aftermarket network underscores its commitment to customer satisfaction and operational excellence. By continuing to grow its capability to ensure rapid, reliable delivery, Rokbak customers can focus on the most important area of their business: making sure their Rokbak haulers continue delivering productive and profitable performance.