06.12.2012 / Global service hub network for mining and construction customers
Metso is opening several new service hubs and training new personnel to meet the growing demand for our expertise in the mining and construction industries. The new service hubs will widen the geographical reach of our existing service hub network consisting currently of more than 70 locations in 6 continents and some 2000 field-service technicians worldwide. Metso's service hub network for mining and construction customers is divided into multiple regions and it consists of three different types of service units: repair centers, service centers and satellite facilities.
In 2012 and early 2013, Metso will open new service hubs in Antofagasta in Chile, in Arequipa in Peru and in Cananea in Mexico. Metso will also strengthen the services presence in Sweden to support local mining customers. As a result of the LCS (Life Cycle Service) contract signed with Russian Copper Company last year, Metso is also increasing its number of service personnel and facilities in Russia. Metso is planning to expand its service hub network even further during the coming years. Repair Centers serve customers within a wide geographical range and are equipped with machinery and know-how to meet the needs of customers having to perform heavy services like machining and welding on large equipment within their own plants. Service centers are located in regions with a concentration of customer plants and are designed to serve customers with repair services for equipment requiring light assembling and disassembling. A satellite facility is a remote unit, located close to the customer's facility, serving as home base for our employees working in the customer's plant.
